FAQs
- How quickly can you answer my question?
We respond to messages and emails in the order they are received. Most inquiries are addressed within 24 hours during our business hours.
- Can I change my shipping address after my order has been placed?
For order changes or cancellation, please contact with us within 24 hours. So that we immediately take action.
- Which countries are served and what are the shipping costs?
We ship worldwide and we offer flat shipping rate of £9.90 for all orders to all countries.
- What is the return policy?
We have 14 days return policy. That means If you are not completely satisfied with your online purchase, you may return it for a refund within 14 days after receiving your item.
Remember that you must contact us first for returning the product for eligible for the return.
For more, please read our Return & Refund Policy.
- How long is the processing period?
Our processing time is 1–2 business days. Orders are processed Monday through Friday, excluding major holidays.
- How long does shipping time take?
These are our estimates:
| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-8 Business days |
| Canada, Europe | 5-8 Business days |
| Australia, New Zealand | 5-8 Business days |
| Central & South America | 5-8 Business days |
| Asia | 5-8 Business days |
| Africa | 5-8 Business days |
*This doesn’t include our 1-2 day processing time.
- I received a damaged, missing or incorrect item. What should I do?
We apologize for any inconvenience caused. Please contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
- Can I cancel my order?
For order changes or cancellation, please contact with us within 24 hours. So that we immediately take action.