Return & Refund Policy

We offer a 30-Day Return & Exchange Policy for all orders. If you’re not fully satisfied with your purchase, you can request a return or exchange within 30 days from the date you receive your item.

To start a request, simply email us at support@upandalign.com or click here to contact us.
Requests submitted after 30 days cannot be accepted.

Return & Exchange Guidelines

✔ Eligibility

  • Items must be unwashed, unworn, undamaged, and have all original tags attached.

  • Each order is eligible for one return or exchange only.

✔ Fees

  • For non-defective items, customers are responsible for return/exchange shipping fees (including first-time orders).

  • Refunds will be issued to the original payment method.

 

Defective or Incorrect Items

If your item is damaged, defective, or incorrect, please contact us before sending it back.
Do not return the item until our customer service team confirms the issue. Please follow steps below:

Step 1:
Email support@upandalign.com with your order number, photos/videos, and details of the issue.

Step 2:
Follow the instructions provided by our customer service team.

Step 3:
Once we receive and inspect the returned item, we will process your refund or replacement within 5 working days.
You will receive an email confirmation once completed.

 

Order Changes & Cancellations

  1. Before shipment: You may cancel or modify your order free of charge.

  2. After shipment: We are unable to cancel or make changes.

  3. Once your order is canceled, a full refund will be issued to your original payment method, and a confirmation email will be sent.

Refund Information

If stock is available, we encourage customers to exchange instead of refund.
If you choose a refund, the amount will be calculated based on the amount you actually paid.

Refund Calculation:

  1. No promo or discount used: Refund equals the original item price on our website.

  2. Promo or discount applied: Refund equals the final amount you paid for that item.

  3. Shipping fees are non-refundable.

  4. No restocking fees.

 

Refund Processing Time

After we receive and inspect your returned package, your refund will be completed within 5 working days.
Refunds can only be issued back to the original payment method.

EU Right of Withdrawal

If you reside in the European Union, you may cancel your purchase within 14 days of delivery without giving a reason. Items must be returned in their original, unused condition as outlined above.

Contact information

Business Name:
UPANDALIGN CO ENTERPRISE

Registration number:
202210137891

Address:
43, Jalan SP 4/12, Bandar Saujana Putra, 42610 Jenjarom, Selangor Malaysia

Phone:
+6018-3408622

Email:
support@upandalign.com

Our customer service is available Monday through Friday between 9:00 AM and 5:00 PM (London Time).