Shipping Policy

Order Cut-off

Orders placed before 11:00 AM (GMT) will enter our fulfilment queue the same working day. Any orders received after that time will be processed on the following working day.

Estimated Delivery Time

Once your order is confirmed, please allow 6–9 working days (Monday to Friday) for delivery:

  • Within the United Kingdom
    • Processing Time: 1–2 working days
    • Transit Time: 5–7 working days after dispatch
    • Total Delivery Time: 6-9 working days (Monday – Friday)
  • International
    • Processing Time: 1–2 working days
    • Transit Time: 3–12 working days post-dispatch
    • Total Delivery Time: 4-14 working days (Monday – Friday)

Shipping Costs

  • Free Delivery for all orders within the United Kingdom or overseas.
  • Transparent Pricing: No hidden delivery charges at checkout. We cover all postage and handling costs. You won’t incur customs duties, import taxes or any additional charges when you pay.

Order Processing

  • Orders are handled within 1–2 business days, Monday through Friday.
  • Orders placed after 11:00 am GMT will be processed the following business day.
  • Weekend orders are processed on the next available business day.

Delivery Method

  • We ship via Royal Mail within United Kingdom or carrier-paid service for other countries.
  • All orders are insured — please contact us if your parcel is lost or damaged in transit.
  • We aim to use eco-friendly, recyclable packaging materials whenever possible.

Tracking Your Order

  • You will receive a shipping confirmation email with tracking details once your order is dispatched.
  • Track your parcel anytime via our Order Tracking Page.
  • Need help? Contact us via the Contact Page and we’ll gladly assist you.

Missing or Incomplete Deliveries

  • If any items are missing from your package, please contact our team. We’ll resolve the issue by either replacing the item or issuing a refund.

Order Changes & Cancellations

  1. Before shipment: You may cancel or modify your order free of charge.

  2. After shipment: We are unable to cancel or make changes.

  3. Once your order is canceled, a full refund will be issued to your original payment method, and a confirmation email will be sent.

Damaged/Incorrect Items

If your item is damaged, defective, or incorrect, please contact us before sending it back.
Do not return the item until our customer service team confirms the issue. Please follow steps below:

Step 1:
Email support@upandalign.com with your order number, photos/videos, and details of the issue.

Step 2:
Follow the instructions provided by our customer service team.

Step 3:
Once we receive and inspect the returned item, we will process your refund or replacement within 5 working days.
You will receive an email confirmation once completed.

Contact information

Business Name:
UPANDALIGN CO ENTERPRISE

Registration number:
202210137891

Address:
43, Jalan SP 4/12, Bandar Saujana Putra, 42610 Jenjarom, Selangor Malaysia

Phone:
+6018-3408622

Email:
support@upandalign.com

Our customer service is available Monday through Friday between 9:00 AM and 5:00 PM (London Time).