Privacy Policy

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how Upandalign collects, uses, and shares your personal information when you visit or make a purchase from our site.

Information We Collect

We collect information to provide you with the best experience and to fulfill your orders. This includes:

1. Device Information

  • Examples: browser type and version, IP address, time zone, cookies, pages visited, search terms, and interaction with the site.
  • Purpose: to display the site properly, analyze site usage, and improve our services.
  • Collected automatically via cookies, log files, web beacons, tags, or pixels.
  • Shared with: our service provider Shopify.

2. Order Information

  • Examples: name, billing and shipping addresses, payment information (including credit card numbers), email address, phone number.
  • Purpose: to process orders, arrange shipping, provide invoices or order confirmations, screen for fraud, and, if you agree, send marketing about our products.
  • Collected directly from you.
  • Shared with: Shopify, for order processing and payment.

3. Customer Support Information

  • Examples: name, billing and shipping addresses, payment information, email, phone.
  • Purpose: to provide support and resolve issues.
  • Collected directly from you.
  • Shared with: Upandalign customer support team.

Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience and deliver personalized marketing.

  • Google Analytics: helps us understand site usage. You can opt-out here

By using our site, you consent to the use of cookies and tracking technologies as described.

Minors

Our site is not intended for individuals under 18. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided personal information, please contact us at support@upandalign.com to request deletion.

How We Use Your Information

We use your information to:

  • Provide products and services, process payments, and fulfill orders.
  • Communicate updates, offers, and news about Upandalign.
  • Detect and prevent fraud or unauthorized activity.
  • Personalize advertising and marketing, if you consent.

Sharing Your Information

We may share your personal information with:

  • Shopify, to operate our online store. Learn more here
  • Service providers that help us deliver products or marketing.
  • Legal authorities, if required by law, to comply with regulations, or protect our rights.

Your Rights (EEA Residents)

If you live in the European Economic Area (EEA), you have the following rights:

  • Access your personal information.
  • Request corrections or deletion of your information.
  • Object to processing or automated decision-making.
  • Withdraw consent for marketing at any time.

To exercise your rights, contact us at support@upandalign.com

Retention

We keep your personal information as long as necessary to provide services, fulfill orders, and comply with legal obligations, unless you request erasure.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The last updated date will be noted on the site.

Information about the company

Upandalign is operated by Upandalign Co Enterprise, a company registered in Malaysia.

Address:
43, Jalan SP 4/12, 
Bandar Saujana Putra, 
42610 Jenjarom, 
Selangor Malaysia

E-mail: support@upandalign.com
Phone Number: +60183408622
Company Registration Number: 202210137891
Contact Form: Contact Us

Customer Service Hours:
Monday - Friday: 09:00 am - 5:00 pm GMT
Live Chat Is Available