These Billing Terms & Conditions explain how payments are handled for purchases made through Upandalign.com.
Upandalign.com is operated by Upandalign CO Enterprise, a registered business based in Malaysia.
By placing an order with us, you agree to the terms below.
Accepted Payment Method
We currently accept payment through:
- PayPal
Payment must be successfully completed before an order can be processed and dispatched.
The payment options available to you will be displayed during checkout.
Currency
All prices displayed on Upandalign.com for customers in the United Kingdom are shown in:
British Pounds Sterling (GBP / £)
The final amount payable, including applicable shipping charges, will be shown before you complete your purchase.
Product Prices
The price displayed on each product page is the current selling price of that product.
Any applicable discount will be shown before payment is completed.
A flat-rate shipping charge of £9.90 per order applies and will be displayed during checkout.
Payment Processing
Payments are processed securely through the payment provider shown at checkout.
Upandalign does not directly store your PayPal login credentials or payment card details.
By completing checkout, you authorize the relevant payment provider to process the total amount shown for your order.
Billing Information
When placing an order, please provide accurate and complete information, including:
- Your name
- Email address
- Billing address
- Shipping address
- Any information required by the payment provider
Incorrect or incomplete information may delay the processing or delivery of your order.
Order Confirmation
After successfully placing an order, you will receive an order confirmation containing details of your purchase.
Please review your order confirmation and contact us as soon as possible if any information is incorrect.
Receiving an automated order acknowledgement does not prevent us from cancelling an order where payment has not been successfully completed, the product is unavailable, or we reasonably suspect fraudulent or unauthorized activity.
Payment Failure
If a payment is declined, cancelled or otherwise unsuccessful, the order will not be processed until successful payment has been received.
If you experience difficulty making payment, please contact us at: support@upandalign.com
Discounts and Promotional Codes
Where promotional or discount codes are available, any applicable discount will be shown before the order is completed.
Unless otherwise stated, promotional codes:
- Cannot be exchanged for cash
- May be subject to expiry dates or other stated conditions
- May not be combined with other promotions
Any specific promotional conditions will be communicated with the relevant offer.
Refunds
Approved refunds will be returned to the original payment method used for the purchase unless otherwise required by applicable law.
Refunds and returns are handled in accordance with our Return & Refund Policy.
Your bank or payment provider may require additional time to make refunded funds available in your account after we have processed the refund.
Payment Disputes
If you believe there is an error with a payment or charge, please contact us first so that we can investigate and assist you.
Email: support@upandalign.com
Nothing in these terms affects any rights you may have through your payment provider or under applicable consumer law.
Fraud Prevention
We reserve the right to review, hold or cancel an order where we reasonably suspect fraudulent, unauthorized or unlawful activity.
In some cases, we may request additional information to verify an order before dispatch.
If an order is cancelled by us and payment has already been received, the appropriate refund will be issued to the original payment method.
Contact Us
Email: support@upandalign.com
Phone: +60183408622
Address:
43, Jalan SP 4/12 Bandar Saujana Putra
42610 Jenjarom Selangor
Malaysia
Business Hours:
Monday to Friday: 9:00am – 6:00pm MYT (GMT+8)
Live Chat is available during support hours
Average Response Time: 24–48 hours