Terms of service

Overview

This website, Upandalign.com, is operated by Upandalign CO Enterprise, a registered business based in Malaysia.

Throughout these Terms of Service, the terms “Upandalign,” “we,” “us,” and “our” refer to Upandalign CO Enterprise.

By accessing this website or purchasing products from us, you agree to these Terms of Service together with our other published policies.

Please read these Terms carefully before placing an order.

Nothing in these Terms limits or excludes any statutory consumer rights that apply to you.

1. Business Information

Business Name: Upandalign CO Enterprise
Company Registration Number: 202210137891

Business Address:
43, Jalan SP 4/12
Bandar Saujana Putra
42610 Jenjarom
Selangor
Malaysia

Email: support@upandalign.com
Phone: +60183408622

Upandalign currently sells and ships products to customers in the United Kingdom.

2. Online Store Use

You may use our website only for lawful purposes.

You must not use the website:

For fraudulent or unlawful activity
To interfere with the security or operation of the website
To transmit malicious software or harmful code
To infringe the intellectual property or other rights of another person

We may restrict or terminate access to the website where reasonably necessary to protect our customers, business or systems.

3. Product Information

We aim to provide accurate product descriptions, photographs, pricing and availability information.

Colours and appearance may vary slightly depending on your screen or device.

Product measurements and sizing information are provided to help you select the appropriate item.

If a product you receive is faulty, damaged, incorrect or not as described, your rights are explained in our Return & Refund Policy and are not limited by these Terms.

4. Prices

All product prices displayed for customers in the United Kingdom are shown in British Pounds Sterling (GBP / £).

Product prices may change from time to time, but a price change will not affect an order that has already been accepted.

Any applicable shipping charges will be shown before you complete your purchase.

Our current standard shipping charge to the United Kingdom is £9.90 per order.

5. Orders

When you place an order, you are making an offer to purchase the products in your order.

After placing an order, you will receive an order confirmation by email.

We may decline or cancel an order where there is a reasonable basis to do so, including where:

Payment is unsuccessful or unauthorized
A product is unavailable
An obvious pricing or listing error has occurred
We reasonably suspect fraud or unlawful activity
We are unable to deliver to the address provided

If we cancel an order after payment has been received, we will issue the appropriate refund to the original payment method.

6. Payment

We currently accept payment through PayPal.

Payment must be successfully completed before an order is processed for dispatch.

The total amount payable, including applicable shipping charges, will be displayed before you complete checkout.

For additional information, please see our Billing Terms & Conditions.

7. Shipping and Delivery

Orders are packed and shipped from Malaysia.

We currently ship exclusively to customers in the United Kingdom.

Our current estimated delivery timeframe and shipping charges are explained in our Shipping Policy.

Delivery dates are estimates unless we expressly agree otherwise.

If an order is delayed, lost or damaged during delivery, please contact us so that we can assist you.

Nothing in this section limits any rights you may have under applicable consumer law.

8. Cancellations, Returns and Refunds

Eligible online purchases may be subject to statutory cancellation rights.

Information about:

Cancelling an order
Returning goods
Change-of-mind returns
Faulty or incorrect items
Refund timing
Return shipping costs

is provided in our Return & Refund Policy.

Nothing in these Terms limits your statutory rights.

9. Product Availability

Products are subject to availability.

If a product becomes unavailable after you place an order, we will contact you as soon as reasonably possible.

Where we cannot fulfil the order, any amount already paid for the unavailable product will be refunded.

10. Billing and Account Information

You agree to provide accurate and complete information when placing an order, including:

Your name
Email address
Shipping address
Billing information

Please contact us promptly if you discover an error in your order details.

Incorrect information may delay delivery or prevent us from fulfilling the order.

11. Third-Party Services

We may use third-party services to operate parts of our website and fulfil transactions, including payment processors, delivery providers, analytics services and review platforms.

Your use of certain third-party services may also be subject to their own terms and privacy policies.

We remain responsible for our obligations to you as the seller where required by applicable law.

12. Third-Party Links

Our website may contain links to websites operated by third parties.

We are not responsible for the content or operation of third-party websites that are outside our control.

We recommend reviewing their applicable terms and privacy policies before using those services.

13. Reviews and User Content

If you submit a product review, comment or other content to Upandalign, you confirm that the content is based on your genuine experience and does not infringe the rights of another person.

You grant us a non-exclusive right to display that content in connection with Upandalign and our products.

We may remove content that is unlawful, abusive, fraudulent, misleading or otherwise violates applicable law.

14. Intellectual Property

The content on Upandalign.com, including our branding, website design, text and original graphics, may be protected by intellectual property laws.

You may not copy, reproduce or commercially exploit our protected content without permission, except where permitted by law.

Third-party trademarks and brand names remain the property of their respective owners.

15. Personal Information

Our collection and use of personal information is explained in our Privacy Policy.

By using the website, you acknowledge that your personal information will be handled in accordance with that policy.

16. Website Availability

We aim to keep Upandalign.com available and functioning correctly.

However, we cannot guarantee that the website will always be available without interruption, including during maintenance, technical faults or circumstances outside our reasonable control.

This does not affect your rights relating to an order that has already been placed.

17. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms excludes or restricts your rights relating to goods that are faulty, not as described, or otherwise fail to meet applicable statutory requirements.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses caused by circumstances outside our reasonable control where we have complied with our legal obligations.

Nothing in this section affects your statutory consumer rights.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, legal requirements or services.

Changes will apply from the date they are published on this page.

Changes will not retrospectively remove rights that already apply to an order you placed before the change.

19. Governing Law

These Terms are governed by the laws of Malaysia, subject to any mandatory consumer protections that apply to customers in the United Kingdom.

Nothing in these Terms removes or reduces any mandatory rights available to you under applicable UK consumer law.

20. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

21. Entire Agreement

These Terms, together with our applicable policies and the information provided to you during checkout, form the terms governing your purchase from Upandalign.

Nothing in this section excludes any representations or consumer rights that cannot legally be excluded.