Return & Refund

We want you to be satisfied with your purchase. Please read the following policy carefully, as it outlines your rights and responsibilities when returning items purchased from Upandalign.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

Items must be unused, unworn, and unwashed
Items must be in their original condition and packaging
Items showing signs of wear, damage, or alteration are not eligible for return

How to Start a Return

To initiate a return, please contact us at: support@upandalign.com

Include:

Your order number
The reason for the return

Our support team will respond with return instructions within 1–2 business days.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking

Refunds

Once your return is received and inspected:

You will be notified by email regarding approval or rejection
Approved refunds are processed within 5–7 business days
Refunds are issued to the original payment method

Please note that original shipping costs are non-refundable, unless the return is due to a damaged, defective, or incorrect item.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@upandalign.com.

Include:

Your order number
Clear photos showing the issue

Once verified, we will arrange a replacement or refund at no additional cost to you.

Exchanges

We currently offer exchanges only for size or color variations, subject to availability.

To request an exchange:

Contact us at support@upandalign.com within 14 days of delivery
Items must meet the return eligibility conditions listed above

Customers are responsible for return shipping costs for exchanges unless the item is defective or incorrect.

Order Changes & Cancellations

Orders can be changed or cancelled only if the request is made before the order has been processed or shipped.

To request a change or cancellation, contact us as soon as possible at support@upandalign.com.
Once an order has been shipped, it can no longer be cancelled and must follow the standard return process.

European Union Customers – Right of Withdrawal

If you are a customer located in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

To exercise this right: