Shipping policy

All orders are packed and shipped from Malaysia.

Currently, Upandalign ships exclusively to customers in the United Kingdom.

Order Processing

Orders are processed within 1–2 business days, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Shipping Rate

We offer a flat-rate shipping fee of: £9.90 per order

The shipping fee will be clearly displayed at checkout before payment is completed.

Estimated Delivery Time

Estimated delivery time to the United Kingdom is: 6–10 business days

This estimated delivery timeframe begins after the order has been dispatched.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including customs processing, carrier delays, adverse weather or other transportation disruptions.

Shipping Origin

All orders are shipped from: Malaysia

Upandalign does not represent orders as being dispatched from within the United Kingdom.

Shipping Carrier

Orders are shipped internationally from Malaysia, with final delivery to customers in the United Kingdom handled by Royal Mail.

Tracking information will be provided once available.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take some time to update after dispatch.

You can also contact us if you need assistance with your shipment.

Customs Processing

International shipments may be subject to customs processing when entering the United Kingdom.

Customs processing may occasionally affect the estimated delivery timeframe.

Any taxes, duties or other charges that apply to an order will be handled in accordance with applicable UK customs and tax requirements.

Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us.

Please include your order number so that we can investigate the shipment.

Carrier or customs delays may occasionally occur and are outside our direct control, but we will assist you in locating your order.

Lost Orders

If a shipment is confirmed as lost by the relevant carrier, Upandalign will provide an appropriate resolution, which may include:

• A replacement; or
• A refund.

Please contact us if you believe your parcel has been lost.

Damaged Orders

If your parcel or product arrives damaged, please contact us as soon as reasonably possible at: support@upandalign.com

Please provide your order number and, where reasonably possible, photographs showing the damage.

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and your applicable consumer rights.

Incorrect Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at: support@upandalign.com

We will try to update the address where possible before dispatch.

Once an order has been dispatched, we may not be able to change the delivery address.

Questions

We're here to help with returns, refunds, and any other questions you may have.

Email: support@upandalign.com

Phone: +60183408622

Business Hours:
Monday to Friday: 9:00am – 6:00pm MYT (GMT+8)

Live Chat is available during support hours

Average Response Time: 24–48 hours

For additional support, please visit our Contact Us page.