Allover Floral Pyjama Set With Shorts

At Upandalign, we want our return process to be clear and straightforward.

This policy applies to purchases made through Upandalign.com and explains your rights regarding cancellations, returns, exchanges and refunds.

14-Day Cancellation Period

For eligible online purchases, you may notify us that you wish to cancel your order within 14 days of receiving the goods.

You do not need to provide a reason for exercising this cancellation right.

After notifying us, you must return the goods within 14 days.

To request a cancellation or return, contact:

Email: support@upandalign.com

Please include your order number so that we can provide the appropriate return instructions.

Condition of Returned Items

Returned items should be handled only as reasonably necessary to determine their nature, characteristics and fit, in the same way you would normally be able to inspect clothing in a physical shop. A brief try-on for fit is permitted, but items must not be worn for normal use.

Returned products should, where reasonably possible, be:

• Unwashed
• Clean and free from stains
• Free from perfume, deodorant, makeup, smoke or other odors
• Free from damage
• Unaltered
• With original tags attached
• Returned with original packaging
• Returned with the order number or other proof of purchase

Items that have been worn for use, washed, damaged, stained, altered or otherwise handled beyond what is reasonably necessary to inspect them may have their refund reduced to reflect any loss in value, where permitted by applicable law.

Return Method

Returns must be sent by mail.

Please contact us at support@upandalign.com before sending a return so that we can provide:

• Return instructions
• The correct return destination
• Any information required to identify your returned order

We strongly recommend using a trackable shipping service and retaining proof of postage until your refund has been completed.

Change-of-mind returns are sent to our return location in Malaysia. The full return address will be provided after you contact our support team.

Return Shipping Costs

For standard change-of-mind returns, including:

• Incorrect size selected by the customer
• Change of preference
• Change of mind

the customer is responsible for return shipping costs.

If an item is:

• Faulty
• Damaged on arrival
• Incorrect
• Not as described

Upandalign will cover reasonable return shipping costs where a return is required.

Please contact us before returning a faulty or incorrect item.

Original Delivery Charges

Where you exercise an applicable statutory cancellation right, we will refund the cost of our standard delivery service in accordance with UK consumer law.

If you selected a delivery service costing more than our standard delivery option, any additional amount paid for the upgraded delivery service is not required to be refunded.

Restocking Fees

We do not charge restocking fees for eligible returns.

Non-Returnable Items

Certain goods may be excluded from change-of-mind returns where permitted by applicable law, including:

• Products made to your specifications or clearly personalized
• Sealed goods that are unsuitable for return for health protection or hygiene reasons once the seal has been broken

Any applicable restriction will be clearly communicated before purchase where relevant.

These exclusions do not remove your statutory rights where an item is faulty, damaged, incorrect or not as described.

How to Request a Return

Contact: support@upandalign.com

Please provide:

• Your order number
• The item you wish to return
• Your request for cancellation, return or exchange
• Where reasonably possible, photographs if the item is damaged, faulty or incorrect

You do not need to provide a reason for exercising an applicable statutory cancellation right.

We will provide the correct return instructions and return destination.

Please do not send a return to an address displayed elsewhere on our website unless our support team has confirmed that it is the correct return address.

Refunds

Where a statutory cancellation right applies, refunds will be processed without undue delay and no later than 14 days after the earlier of:

• The day we receive the returned goods; or
• The day you provide evidence that the goods have been sent back to us.

We aim to process eligible refunds sooner whenever possible.

Refunds will normally be made to the original payment method.

Your bank or payment provider may require additional time before the refunded amount appears in your account.

If goods have been handled beyond what is reasonably necessary to inspect them and their value has been reduced, an appropriate deduction may be made where permitted by law.

Exchanges

We accept exchange requests for eligible products within 14 days of delivery, subject to product availability.

For an exchange due to:

• Incorrect size selected
• Change of preference

the customer is responsible for return shipping costs.

The returned item must meet the applicable return-condition requirements described in this policy.

Where the original item is faulty, damaged, incorrect or not as described, we will provide an appropriate remedy in accordance with your statutory rights.

Damaged, Faulty, Incorrect or Not-As-Described Items

If you receive an item that is damaged, faulty, incorrect or not as described, please contact support@upandalign.com as soon as reasonably possible.

Please include:

• Your order number
• Details of the issue
• Photographs where reasonably possible

Depending on the circumstances and your applicable consumer rights, the appropriate remedy may include:

• Repair
• Replacement
• Refund
• Another remedy required by applicable law

If we require the return of a faulty, damaged, incorrect or not-as-described product, reasonable return shipping costs will be covered by Upandalign.

Nothing in this policy limits your statutory consumer rights.

Order Cancellations

If your order has not yet been dispatched, you may contact: support@upandalign.com to request cancellation.

If we are able to stop the order before dispatch, we will cancel it and issue the appropriate refund.

If an order has already been dispatched, this does not remove any statutory cancellation rights that may apply to the purchase.

Model Cancellation Form

You may use the form below to notify us that you wish to cancel an eligible online purchase.

Using this form is optional.

To:
Upandalign CO Enterprise
Email: support@upandalign.com

I hereby give notice that I wish to cancel my contract for the purchase of the following goods:

Order number:
Goods:
Ordered on:
Received on:
Customer name:
Customer address:
Date:

Contact Us

We're here to help with returns, refunds, and any other questions you may have.

Email: support@upandalign.com

Phone: +60183408622

Address:
43, Jalan SP 4/12 Bandar Saujana Putra
42610 Jenjarom Selangor
Malaysia

Business Hours:
Monday to Friday: 9:00am – 6:00pm MYT (GMT+8)

Live Chat is available during support hours

Average Response Time: 24–48 hours

For additional support, please visit our Contact Us page.

All orders are packed and shipped from Malaysia.

Currently, Upandalign ships exclusively to customers in the United Kingdom.

Order Processing

Orders are processed within 1–2 business days, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Shipping Rate

We offer a flat-rate shipping fee of: £9.90 per order

The shipping fee will be clearly displayed at checkout before payment is completed.

Estimated Delivery Time

Estimated delivery time to the United Kingdom is: 6–10 business days

This estimated delivery timeframe begins after the order has been dispatched.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including customs processing, carrier delays, adverse weather or other transportation disruptions.

Shipping Origin

All orders are shipped from: Malaysia

Upandalign does not represent orders as being dispatched from within the United Kingdom.

Shipping Carrier

Orders are shipped internationally from Malaysia, with final delivery to customers in the United Kingdom handled by Royal Mail.

Tracking information will be provided once available.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take some time to update after dispatch.

You can also contact us if you need assistance with your shipment.

Customs Processing

International shipments may be subject to customs processing when entering the United Kingdom.

Customs processing may occasionally affect the estimated delivery timeframe.

Any taxes, duties or other charges that apply to an order will be handled in accordance with applicable UK customs and tax requirements.

Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us.

Please include your order number so that we can investigate the shipment.

Carrier or customs delays may occasionally occur and are outside our direct control, but we will assist you in locating your order.

Lost Orders

If a shipment is confirmed as lost by the relevant carrier, Upandalign will provide an appropriate resolution, which may include:

• A replacement; or
• A refund.

Please contact us if you believe your parcel has been lost.

Damaged Orders

If your parcel or product arrives damaged, please contact us as soon as reasonably possible at: support@upandalign.com

Please provide your order number and, where reasonably possible, photographs showing the damage.

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and your applicable consumer rights.

Incorrect Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at: support@upandalign.com

We will try to update the address where possible before dispatch.

Once an order has been dispatched, we may not be able to change the delivery address.

Questions

We're here to help with returns, refunds, and any other questions you may have.

Email: support@upandalign.com

Phone: +60183408622

Business Hours:
Monday to Friday: 9:00am – 6:00pm MYT (GMT+8)

Live Chat is available during support hours

Average Response Time: 24–48 hours

For additional support, please visit our Contact Us page.

We're here to help with returns, refunds, and any other questions you may have.

Email: support@upandalign.com

Phone: +60183408622

Address:
43, Jalan SP 4/12 Bandar Saujana Putra
42610 Jenjarom Selangor
Malaysia

Business Hours:
Monday to Friday: 9:00am – 6:00pm MYT (GMT+8)

Live Chat is available during support hours

Average Response Time: 24–48 hours